Statute
MARI PRETI ONLINE STORE TERMS AND CONDITIONS
§1 Definitions
- Working day – one day that is not a Saturday or a public holiday;
- Customer – User or Buyer;
- Civil Code – Act of 23 April 1964, Civil Code;
- Consumer – a natural person who enters into a legal transaction with the Seller that is not directly related to his or her business or professional activity;
- Account – a panel intended for Customers, created as part of the Store’s IT structure, enabling the use of its functionalities, in particular the purchase of Goods;
- Buyer – a person who is a Consumer, Entrepreneur or Entrepreneur with Consumer rights, who has concluded a Sales Agreement with the Store Owner or has taken steps to conclude it;
- Newsletter – an electronic distribution service provided by the Store Owner via e-mail, enabling all Users who use it to automatically receive periodic content from the Store Owner containing information about Goods and promotions conducted within the Store;
- Privacy Policy – a document containing information on the processing of Customers’ Personal Data by the Store Owner;
- Entrepreneur – a natural person, a legal person or an organizational unit without legal personality, to which special provisions grant legal capacity, conducting business or professional activity on its own behalf;
- Entrepreneur with Consumer Rights – a natural person running a sole proprietorship, registered in the Central Register and Information on Business Activity (CEIDG), concluding an agreement with the Store Owner directly related to the business activity conducted, when the content of this agreement indicates that it is not of a professional nature for them, resulting in particular from the subject of the business activity conducted by them;
- Regulations – these Regulations for the provision of electronic services within the Store;
- Store – online service available at www.maripreti.com, through which the Customer may, in particular, place Orders;
- Goods – a product sold through the Store;
- Sales Agreement – an agreement concluded with a consumer at a distance as part of an organised system of concluding distance contracts, without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication until the conclusion of the agreement, concluded on the basis and under the terms specified in the Order;
- Account maintenance service – a digital service within the meaning of the provisions of the Consumer Rights Act, consisting in the creation and maintenance of an Account by the Store Owner on behalf of the User;
- Consumer Rights Act – Act of 30 May 2014 on consumer rights;
- Act on the provision of services by electronic means – Act of 18 July 2002 on the provision of services by electronic means;
- User – a person who is a Consumer, Entrepreneur or Entrepreneur with Consumer rights, who has concluded an agreement with the Store Owner for the Account Management Service or has taken steps to conclude it;
- Store Owner – MAZU sp. z o. o. with its registered office in Warsaw, at the following address: ul. Ludwika Rydygiera 15/127, 01-793 Warsaw, KRS: 0001048390, REGON: 525801610, NIP: 5252964800;
- Order – a declaration of will of the Buyer aimed directly at concluding a Sales Agreement, specifying in particular the price, type and quantity of Goods.
§ 2 General provisions
- The Regulations define the terms and conditions of use of the Store.
- Contact with the Store Owner is possible:
- via electronic correspondence, to the e-mail address: customercare@maripreti.com,
- via conventional mail, to the following address: ul. Ludwika Rydygiera 15/127, 01-793 Warsaw.
- Before using the Store, each Customer is obliged to read these Regulations and the Privacy Policy.
§ 3 Technical requirements
- Using the Store is possible provided that the following minimum technical conditions are met:
- connection to the Internet,
- a computer, laptop or other multimedia device with Internet access,
- access to e-mail,
- a current version of the web browser: Mozilla Firefox, Opera, Google Chrome, Safari or Microsoft Edge,
- enabling cookies and JavaScript support in the web browser.
§ 4 Rules for using the Store
- The ability to place orders through the Store is available to individuals who are Consumers, Entrepreneurs, or Entrepreneurs with Consumer rights, registered on the Website, as well as individuals who do not wish to register (placing orders as a guest). For individuals placing orders and concluding a Sales Agreement as a guest, the provisions applicable to Buyers apply, however, they do not have access to Account functionalities related to concluding the agreement.
- Registration takes place by completing the registration form available in the https://maripreti.com/pl/account/login tab after clicking the "Create an account" option and sending it to the Owner by clicking the "Create" button.
- The Owner may deprive the Customer of the right to use the Store or limit his/her ability to use some of the functionalities offered by the Store if the Customer violates the provisions of these Regulations, and in particular when the Customer:
- during the registration procedure, the data provided was untrue, inaccurate or outdated, misleading or infringing the rights of third parties,
- committed an infringement of the personal rights of third parties through the Store,
- has committed other behaviors that are deemed by the Store Owner to be inconsistent with generally applicable legal provisions, inconsistent with good practices or violating the rights of the Store Owner.
- The provision of illegal content by the Customer is prohibited.
§ 5 Conclusion of the Sales Agreement
- In order to conclude a Sales Agreement, the Buyer should perform the following steps:
- press the "Buy now" or "Add to cart" button in the tab of the product you want to purchase,
- complete the order form,
- click the "Pay now" button, which finalizes the Order and entails the obligation to pay.
- Payment of the price by the Customer may be made by payment.
- via Przelewy24.
- The Buyer is obliged to make the payment within 3 (three) Business Days from the date of conclusion of the Sales Agreement.
- The essential provisions of the Goods Sale Agreement are recorded, secured, made available, and confirmed to the Customer by sending the relevant information to the email address provided. Additionally, a receipt for individuals or a VAT invoice for businesses will be sent via email.
- Prices displayed in the Store are given in Euro or Polish zloty and include VAT, in accordance with the rates applicable in the Republic of Poland. If the Goods are to be shipped outside the European Union, VAT will be deducted from the final price of the Goods.
- The Store Owner provides the Customer with the following methods of delivery or collection of the Goods:
|
Destination |
Delivery method |
Shipping cost |
Delivery time |
|
Poland |
DPD |
17 PLN |
1-2 business days |
|
Poland |
InPost courier/ parcel locker |
17 PLN/14 PLN |
1-2 business days |
|
EU |
DHL |
50 PLN |
1-3 business days |
|
Great Britain, Liechtenstein, Switzerland, Norway |
DHL |
120 PLN |
1-3 business days |
|
Rest of the world |
DHL |
250 PLN |
1-4 business days |
- The cost of shipping the Goods is covered by the Buyer, who pays it at the same time as paying the price for the Goods.
- For orders within Poland, free shipping applies for purchases over PLN 1,000.
- Goods will be shipped within 1-3 Business Days from the date payment for the Goods is credited to the Store Owner's bank account. If the Goods cannot be shipped within the time specified in the preceding sentence, the Store Owner will notify the Buyer and provide a new shipping date.
- Delivery terms, including the delivery date for each Product, will be specified in each Order. Furthermore, the Buyer can track deliveries through the Account functionality. Once the items covered by the Order have been delivered to the courier, the Buyer will receive an email with shipping confirmation and delivery details.
- Local obligations and regulations regarding customs duties, taxes, and other fees may apply to the receipt of Goods and are not included in the price of the Goods or their shipping costs. For detailed information regarding the above, the Customer should contact their local customs office for information regarding the shipment of Goods from the European Union to the Customer's country of residence.
- As part of the delivery of the Goods outside the territory of the European Union, the Store Owner is not responsible for the Buyer's inability to collect the parcel containing the Goods as a result of the Buyer's failure to comply with its legal obligations or its failure to cover the costs resulting from additional customs duties.
- All products purchased by the Customer under the Sales Agreement are shipped from the territory of the Republic of Poland.
- The Store Owner processes and ships the products covered by the Orders during warehouse opening hours, i.e. from 8:00 a.m. to 4:00 p.m. CET on Business Days.
§ 6 Account Management Service Agreement
- After creating the Account, the Store Owner sends the User an e-mail with a password and other data by means of which the User can access the Account.
- Using the Account, the User may, in particular:
- place Orders,
- subscribe to receive the Newsletter,
- monitor placed Orders and completed deliveries.
- The User may terminate the Account Management Service agreement at any time and without giving any reason with immediate effect.
- The above does not exclude the right referred to in the Consumer Rights Act, according to which the User may withdraw from the Account Management Service Agreement without giving any reason, within 14 (fourteen) days from the date of its conclusion.
- Withdrawal from or termination of the Account Management Service Agreement, regardless of the basis for such action, shall be effected by the User submitting a declaration of withdrawal from or termination of the Account Management Service Agreement to the Store Owner. The declaration referred to in the preceding sentence may be sent:
- via electronic correspondence, to the e-mail address: customercare@maripreti.com ,
- via conventional mail, to the following address: ul. Ludwika Rydygiera 15/127, 01-793 Warsaw.
§ 7 Complaints
- Complaints regarding the implementation of the Sales Agreement, including the Goods and the Account Management Service, may be submitted, among others:
- via electronic correspondence, to the e-mail address: customercare@maripreti.com ,
- via conventional mail, to the following address: ul. Ludwika Rydygiera 15/127, 01-793 Warsaw.
- The complaint should include:
- Client's name and surname,
- the Customer's e-mail address,
- justification for filing a complaint,
- content of the Customer's request.
- After considering the complaint, the Store Owner provides the Customer with a response to the complaint, in which:
- acknowledges the complaint and indicates the planned date for bringing the subject of the service into compliance with the concluded contract,
- refuses to bring the subject of the service into compliance with the concluded contract if this is impossible or would require the Store Owner to incur excessive costs,
- rejects the complaint due to its unfounded nature.
- The Store Owner will respond to the complaint via e-mail within 14 (fourteen) days of its receipt.
§ 8 Right to withdraw from the contract
- The Buyer has the right to withdraw from the Sales Agreement within 14 (fourteen) calendar days, without giving any reason and without incurring any costs.
- The 14-day (fourteen-day) period for withdrawal from the Sales Agreement shall begin on the date of receipt of the Goods by the Buyer.
- In order to exercise the right to withdraw from the Sales Agreement, the Buyer is obliged to inform the Store Owner of his decision by means of an unequivocal statement.
- The declaration referred to above may be submitted, among others:
- via electronic correspondence, to the e-mail address: customercare@maripreti.com ,
- via conventional mail, to the following address: ul. Ludwika Rydygiera 15/127, 01-793 Warsaw.
- An example of a withdrawal form from the Sales Agreement is included in Annex 2 to the Consumer Rights Act, as well as in the Annex to the Regulations.
- In order to meet the deadline for withdrawal from the Sales Agreement, it is sufficient for the Buyer to send a declaration concerning the exercise of his right to withdraw from the Sales Agreement before the expiry of the deadline for withdrawal from the Sales Agreement.
- In the event of withdrawal from a distance contract, the contract is deemed not to have been concluded.
- The Store Owner is obligated to immediately, and no later than 14 (fourteen) calendar days from the date of receipt of the Buyer's declaration of withdrawal from the Sales Agreement, refund all payments made by the Buyer, including the costs of delivering the Goods. The Store Owner will refund the payments using the same payment method used by the Buyer, unless the Buyer has expressly agreed to a different refund method that does not incur any costs for the Buyer.
- If the Store Owner has not offered to collect the Goods from the Buyer himself, he may withhold the refund of payments received from the Buyer until he receives the returned Goods or the Buyer provides proof of sending them back, whichever occurs first.
- The Buyer is obligated to return the Goods to the Store Owner immediately, no later than 14 (fourteen) calendar days from the date on which they withdrew from the contract, unless the Store Owner has offered to collect the Goods themselves. To meet the deadline, it is sufficient to return the Goods before its expiry.
- In the event of a return, the Buyer may follow the instructions for returning the Goods via the same carrier that delivered them and register the return HERE before shipping the Goods. The Buyer may also use another shipping option, returning the Goods at their own expense and risk, unless they choose the cheapest shipping option available.
- For returns from outside the European Union, the Buyer is responsible for the package until it reaches the Store Owner. In these cases, the Buyer is responsible for all additional costs associated with the return, as required by generally applicable regulations, including any additional customs fees.
- Goods returned by the Customer must be returned in their original condition, without any signs of wear or washing, and with all tags attached.
- The Buyer is liable for any reduction in the value of the Goods resulting from their use in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
§ 9 Changes to the Regulations
- The Website Owner is entitled to make changes to these Regulations in the event of:
- changes to the Store Owner's data,
- changes to the scope of the Store Owner's business,
- the Store Owner begins to provide new services, modifies services already provided or discontinues their provision;
making technical modifications to the Store requiring adaptation of the provisions of the Regulations to them, - legal obligation to make changes, including the obligation to adapt the Regulations to the current legal status.
- Customers will be notified of any changes to the Terms and Conditions by publishing the amended version on the Store's website. The amended version of the Terms and Conditions will be sent to Users by email.
- The provisions of the then applicable Regulations shall apply to Agreements for the supply of Goods concluded before the date of publication of the new Regulations on the Store's website.
- A User who does not agree to the changes to the Terms and Conditions may terminate the Account Management Service Agreement with immediate effect within 7 (seven) days of receiving the amended version of the Terms and Conditions via email. Failure to terminate will be deemed consent to the changes to the Terms and Conditions.
- Termination of the Account Management Service Agreement takes place by the User submitting a declaration of termination of this Agreement to the Seller.
- Immediately after receiving the declaration referred to in paragraph 5 above, the Seller shall delete the Account.
§ 10 Dispute Resolution
- Any disputes arising between the Store Owner and a Customer who is a consumer within the meaning of Article 221 of the Civil Code shall be resolved by the competent courts in accordance with the provisions of the relevant provisions of the Code of Civil Procedure.
- The consumer has the following examples of possibilities to use out-of-court complaint and redress procedures:
- He is entitled to refer to a permanent consumer arbitration court, referred to in Article 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to resolve a dispute arising from the Agreement concluded with the Store Owner.
- He is entitled to apply to the provincial inspector of the Trade Inspection, in accordance with Article 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings for the amicable settlement of the dispute between the Consumer and the Store Owner.
- He may obtain free assistance in resolving the dispute between him and the Store Owner, also using the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g. the Consumer Federation, the Association of Polish Consumers).
- Detailed information on the possibility for the Consumer to use extrajudicial methods of complaint handling and redress as well as the rules of access to these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection and the Office of Competition and Consumer Protection.
- In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR), the Shop Owner, as an entrepreneur established in the European Union, concluding online sales contracts or service contracts, hereby indicates the internet address of the ODR (Online Dispute Resolution) platform enabling out-of-court dispute resolution: https://ec.europa.eu/consumers/odr.
§ 11 Final provisions
- In matters not regulated in these Regulations, the provisions of the Civil Code, the provisions of the Act on the provision of services by electronic means, the Act on Consumer Rights and other relevant provisions of Polish law shall apply.
- The current version of the Regulations is effective from 10 May 2024.
